Last updated: March 2026
This Refund Policy applies to the Dicitech software service (the "Service") operated by Shatalkin Aleksei.

1. Merchant of Record

All purchases made through the Service are processed by Paddle, which acts as the Merchant of Record for all transactions.
When you make a purchase, your payment is processed by Paddle on behalf of the Service. Your bank statement will show a charge from "PADDLE.NET" or a similar descriptor.
Paddle is responsible for payment processing, tax collection, and refund handling in accordance with applicable law.

1. Refund Window

We offer a 14-day refund window to all customers worldwide, regardless of jurisdiction.
If you are not satisfied with your purchase, you may request a full refund within 14 days of the transaction date.
This meets or exceeds the minimum legal requirements in all regions where the Service is offered, including Latin America, the United States, the European Union, and the United Kingdom.
Nothing in this policy limits your statutory rights under applicable consumer protection law in your jurisdiction.
To request a refund, contact us at: help@dicitech.com
Or through Paddle's support channels: https://www.paddle.com/legal/checkout-buyer-terms

1. How to Request a Refund

To process your request as quickly as possible, please provide:

• Order number or email address used at checkout
• Date of purchase
• Reason for refund request (optional)

We aim to respond within 2 business days. Refunds are typically processed by Paddle within 5–10 business days depending on your payment method and bank.

1. Subscription Cancellations

You may cancel your subscription at any time via Paddle's subscription management system or by contacting: help@dicitech.com
Important:

• Cancellation must be completed before your next renewal date to avoid future charges
• After cancellation, you retain full access to the Service until the end of the current paid billing period
• Paddle handles all subscription billing on our behalf

1. Abuse Prevention

We reserve the right to decline refund requests that show clear evidence of abuse of this policy, such as repeated refund requests across multiple accounts for the same product.
This clause does not limit your rights under applicable consumer protection law.

1. Paddle Buyer Terms

All purchases are additionally subject to Paddle's Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms

1. Contact

For all billing and refund inquiries: help@dicitech.com WhatsApp: +1 205 728 02 68
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