REFUND POLICY

Last Updated: December 3, 2025
Effective Date: December 3, 2025

1. INTRODUCTIONThis Refund Policy ("Policy") governs refunds and cancellations for the software integration service provided by Individual Entrepreneur Aleksey Anatolyevich Shatalkin, OGRNIP 318028000021843, INN 026604223300 ("Company," "We," "Us," "Our") through the website https://dicitech.com/ ("Service," "Software," "Product").
By purchasing our Service, you acknowledge and agree to the terms of this Policy.
1.1 Company InformationLegal Entity: Individual Entrepreneur Aleksey Anatolyevich Shatalkin
Registration Number: OGRNIP 318028000021843
Tax ID: INN 026604223300
Website: https://dicitech.com/
Contact Email: help@dicitech.com
Phone: +79655932646
1.2 Geographic ScopeThis Policy applies globally and is designed to comply with consumer protection laws in the United States, European Union, United Kingdom, Brazil, Turkey, Indonesia, and other applicable jurisdictions where our Service is available.
2. NATURE OF THE PRODUCT: SOFTWARE LICENSE 2.1 Licensed Software ProductIMPORTANT: Our Product is a SOFTWARE LICENSE, not a tangible good.
The software integration widget for synchronizing Kommo (amoCRM) with Google Calendar ("Software") is:

• A computer program protected by copyright law
• Licensed to you under a non-exclusive, non-transferable license agreement
• An object of intellectual property rights under international law

2.2 Applicable Copyright LawsOur Software is protected by:

• United States: Copyright Act (17 U.S.C. § 101 et seq.)
• International: Berne Convention for the Protection of Literary and Artistic Works
• European Union: Directive 2009/24/EC on the legal protection of computer programs
• WIPO: World Intellectual Property Organization Copyright Treaty (WCT)
• Universal Copyright Convention (UCC)
• National copyright laws in all jurisdictions where the Software is used

2.3 License Grant, Not SaleWhen you purchase our Service, you are NOT purchasing ownership of the Software. Instead:

• We grant you a limited right to USE the Software
• We retain full ownership and all intellectual property rights
• You receive only the specific rights described in our Terms of Service
• The transaction constitutes a license grant, not a sale of goods

2.4 Our Obligations Fulfilled Upon License DeliveryWe have fulfilled our contractual obligations when:

• You have been granted access to the Software
• The Software is operational and available for your use
• You can activate and configure the integration
• The necessary documentation has been provided

Once access is granted, the license has been delivered, regardless of whether you choose to use it.
3. GENERAL REFUND POLICY 3.1 NO REFUNDS FOR UNUSED LICENSESCRITICAL PRINCIPLE: Non-use of the Software is NOT grounds for a refund.
Based on established copyright principles and case law:
International Principle:

• A software license, once granted and delivered, represents the fulfillment of our obligations
• Your decision not to use, under-utilize, or discontinue use of the Software does not entitle you to a refund
• This principle is recognized under U.S. law, EU law, and international commercial law

Legal Basis:

• U.S. Precedent: Similar to the principle in Vernor v. Autodesk, Inc., 621 F.3d 1102 (9th Cir. 2010), where courts recognize that software licenses are not revocable simply due to non-use
• EU Principle: Under Directive 2009/24/EC, a license validly granted cannot be revoked based solely on the licensee's choice not to exercise their rights
• Brazilian Consumer Law: Article 49 of the Consumer Protection Code (CDC) generally excludes digital content already delivered from the 7-day right of withdrawal
• General Commercial Principle: Once intellectual property rights are licensed and delivered, the licensor has performed their obligation

3.2 Examples of Non-Refundable SituationsYou are NOT entitled to a refund if:

• ❌ You decide not to use the Software after purchase
• ❌ You used the Software for a period and then stopped using it
• ❌ You no longer need the integration functionality
• ❌ Your business needs have changed
• ❌ You find an alternative solution
• ❌ You did not read the product description before purchase
• ❌ You misunderstood the features or capabilities
• ❌ You failed to configure or install the Software properly
• ❌ You do not have the technical knowledge to use the Software
• ❌ You do not have active Kommo or Google Calendar accounts
• ❌ You chose the wrong subscription plan
• ❌ You experienced temporary inconvenience or minor issues that were resolved
• ❌ You are dissatisfied with features that were clearly described before purchase

3.3 No "Changed My Mind" RefundsUnlike physical goods, software licenses cannot be "returned" in the traditional sense. You cannot:

• Return the Software to its unused state
• Delete your knowledge or use of its functionality
• Undo the grant of the license

Therefore, "change of mind" or "buyer's remorse" are not valid grounds for a refund.
3.4 Subscription Cancellation vs. RefundYou may cancel your subscription at any time to prevent future charges:

• Cancellation stops renewal of the subscription
• You retain access until the end of the current billing period
• No refund is provided for the unused portion of the subscription period
• This is standard practice for SaaS (Software-as-a-Service) products globally

4. WHEN REFUNDS ARE AVAILABLE 4.1 Extended Service Outage RefundsYou ARE entitled to a refund if:
✅ The Service is non-operational for more than 3 (three) consecutive calendar days due to reasons within our control
Conditions:

1. Duration: The outage must last continuously for more than 72 consecutive hours
2. Cause: The outage must be due to our fault (e.g., server failure, software bug, infrastructure issue)
3. Notification: You must report the issue to us during the outage period
4. Documentation: We will verify the outage duration and cause
5. Exclusions: Outages due to Force Majeure, third-party failures, or your own actions do NOT qualify

Refund Amount:

• Full refund of the subscription fee for the affected billing period
• Refund will be issued after verification of the outage
• Processing time: 14-30 business days depending on payment method

Force Majeure and Third-Party Exclusions: We are NOT liable for outages caused by:

• Internet service provider failures
• Google Calendar API downtime or changes
• Kommo (amoCRM) API downtime or changes
• Natural disasters, wars, terrorism
• Government actions or regulations
• Cyber attacks beyond our reasonable control
• Any other events beyond our reasonable control

4.2 Fraudulent TransactionsIf your payment was:

• Processed fraudulently
• Charged without your authorization
• The result of a security breach

You may be entitled to a refund subject to:

• Immediate notification to us and your payment provider
• Investigation and verification of the claim
• Cooperation with fraud prevention efforts
• Compliance with payment processor policies

4.3 Double Charging or Billing ErrorsIf you were:

• Charged twice for the same subscription period
• Billed an incorrect amount
• Charged due to a technical error

We will provide a refund or credit for the erroneous charge after verification.
4.4 Material MisrepresentationIf we made material misrepresentations about the core functionality of the Software that:

• Were not disclosed in the product description
• Caused the Software to be fundamentally different from what was described
• Could not reasonably be discovered before purchase

You may be entitled to a refund if:

• You notify us within 14 days of purchase
• You provide clear evidence of the misrepresentation
• You have not extensively used the Software
• The issue cannot be resolved through support or updates

Note: Misunderstanding or failure to read the product description does NOT constitute misrepresentation by us.
5. REFUND PROCESS 5.1 How to Request a RefundTo request a refund under the conditions outlined above:

• Contact Us:Email: help@dicitech.com
• Subject Line: "Refund Request - [Your Order Number]"
• Provide Information:Your full name and registered email address
• Order number or transaction ID
• Date of purchase
• Detailed explanation of why you qualify for a refund
• Supporting evidence (screenshots, error logs, timestamps)
• Response Time:We will respond within 2-5 business days
• Investigation may take up to 14 business days
• Complex cases may require additional time

5.2 Refund EvaluationWe will evaluate your request based on:

• Whether you meet the conditions outlined in this Policy
• Verification of the reported issue
• Review of usage logs and service uptime records
• Compliance with our Terms of Service

We reserve the right to deny refund requests that do not meet our Policy criteria.
5.3 Refund Approval and ProcessingIf your refund is approved:

• Notification: You will receive email confirmation
• Processing Time: 7-14 business days (may vary by payment processor)
• Refund Method: Original payment method (credit card, PayPal, etc.)
• Payment Processor Fees: We cannot refund fees charged by payment processors (typically 2.9% + $0.30)
• Currency: Refunded in the original currency; exchange rate differences are your responsibility

5.4 Refund DenialsIf your refund is denied:

• We will provide a clear explanation
• You may appeal by providing additional evidence
• Our final decision is binding, subject to applicable consumer protection laws

6. CHARGEBACKS 6.1 Chargeback PolicyDO NOT FILE A CHARGEBACK without contacting us first.
Filing a chargeback instead of requesting a refund through proper channels:

• May result in immediate account termination
• May be treated as a breach of our Terms of Service
• May result in legal action to recover fees and damages
• Will be reported to fraud prevention services

Exceptions:

• Fraudulent or unauthorized charges
• When we are unresponsive to refund requests
• As required by your bank or payment provider

6.2 Consequences of ChargebacksIf you file a chargeback:

• Your account will be suspended pending investigation
• We will provide evidence to the payment processor
• If the chargeback is ruled in our favor, you remain liable for all fees
• Future purchases may be restricted

7. SUBSCRIPTION CANCELLATIONS 7.1 Cancellation RightsYou may cancel your subscription at any time:

• No penalties or cancellation fees
• Access continues until the end of the current billing period
• No prorated refunds for the unused portion

7.2 How to CancelTo cancel your subscription:

• Email us at help@dicitech.com with "Cancel Subscription" in the subject line
• Provide your account email and order number
• Cancellation takes effect at the end of your current billing period

7.3 Effect of CancellationAfter cancellation:

• You will not be charged for future periods
• Your access ends when the current period expires
• Your data may be deleted after a reasonable retention period
• You may lose access to synced events and configurations

8. JURISDICTION-SPECIFIC RIGHTS 8.1 European Union, United Kingdom, and EEA ResidentsUnder the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Rights Act 2015:
14-Day Right of Withdrawal: You generally have 14 days from purchase to withdraw, EXCEPT:

• Digital content exception: If you have accessed or downloaded the Software after expressly consenting and acknowledging that you lose the right of withdrawal (which you do by activating the license)

Once you activate and use the Software, you WAIVE the 14-day right of withdrawal.
Faulty Digital Content: If the Software is faulty or not as described:

• We will provide a repair or replacement
• If repair is impossible, you may be entitled to a price reduction or refund
• You must report issues within a reasonable time (typically 30 days)

8.2 United States ResidentsNo "Cooling-Off Period" for Online Purchases: U.S. federal law does not require a cooling-off period for online purchases of digital goods.
FTC Guidelines: We comply with FTC guidelines for online sellers, including clear disclosure of terms before purchase.
State-Specific Rights: Some states (e.g., California) provide additional consumer protections. Contact us if you believe you have state-specific rights.
8.3 Brazil ResidentsUnder the Brazilian Consumer Protection Code (CDC - Lei 8.078/90):
Article 49 - 7-Day Withdrawal Right: Generally, you have 7 days to withdraw from a distance purchase, EXCEPT:

• Article 49, Sole Paragraph: The right of withdrawal does not apply to digital content delivered immediately with your express consent

By activating the Software, you expressly consent to immediate delivery and waive the 7-day withdrawal right.
Defective Products (Article 18-20): If the Software has defects that make it unusable:

• You may request repair, replacement, price reduction, or refund
• We will respond within 30 days

8.4 Turkey ResidentsUnder the Turkish Consumer Protection Law (TKHK - Law No. 6502) and Distance Contracts Regulation:
14-Day Right of Withdrawal: You generally have 14 days from purchase, EXCEPT:

• Article 15(ı): Digital content delivered immediately with your approval is excluded from the right of withdrawal

By activating the Software, you approve immediate delivery and waive the withdrawal right.
8.5 Indonesia ResidentsUnder the Indonesian Personal Data Protection Law (UU PDP) and E-Commerce Regulations:
Refund Rights: Governed by the terms agreed upon at purchase. You are entitled to refunds in cases of:

• Significant service failures (e.g., 3+ day outages)
• Material breach of contract
• Fraud or misrepresentation

8.6 Other JurisdictionsIf you reside in a jurisdiction with mandatory consumer protection laws that conflict with this Policy:

• Those laws will apply to the extent required
• The remainder of this Policy remains in effect
• Contact us if you believe you have additional rights under local law

9. REFUNDS AND TAXES 9.1 Sales Tax and VATRefunds do NOT include:

• Sales tax, VAT, or other taxes you paid
• Tax refunds must be claimed directly from the tax authority in your jurisdiction

9.2 Tax DocumentationIf you require tax documentation for a refund (e.g., credit note, adjusted invoice):

• Request it at the time of your refund request
• We will provide documentation as required by law

10. EXCEPTIONS AND SPECIAL CIRCUMSTANCES 10.1 Account Termination by UsIf we terminate your account for violation of our Terms:

• No refund will be provided
• You forfeit any remaining subscription period
• You remain liable for any fees owed

10.2 Abuse of Refund PolicyWe reserve the right to:

• Deny refund requests from users with a history of excessive refund requests
• Terminate accounts that abuse the refund process
• Take legal action against fraudulent refund claims

10.3 Goodwill GesturesIn rare circumstances, we may provide refunds or credits as a goodwill gesture at our sole discretion. Such gestures:

• Do not set a precedent
• Do not waive any of our rights
• Do not obligate us to provide similar treatment in the future

11. MODIFICATIONS TO THIS POLICY 11.1 Right to ModifyWe reserve the right to modify this Refund Policy at any time. When we do:

• We will post the updated Policy on our Website
• We will update the "Last Updated" date
• Material changes will be communicated by email or through the Service

11.2 Effect of ChangesChanges apply only to purchases made after the effective date of the updated Policy.

• Purchases made before changes are governed by the Policy in effect at the time of purchase

11.3 Your Continued UseBy continuing to use the Service after changes become effective, you accept the updated Policy.
12. CONTACT USFor refund requests, questions, or concerns about this Policy:
Email: help@dicitech.com
Website: https://dicitech.com/
Phone: +79655932646
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (Moscow Time, UTC+3)
Please allow 2-5 business days for a response to refund inquiries.
13. DISPUTE RESOLUTIONIf you disagree with a refund decision:

1. Internal Appeal: Contact us to request a review of the decision
2. Supervisory Authorities: In the EU/UK, you may contact your local consumer protection authority
3. Online Dispute Resolution (ODR): EU residents may use the ODR platform: https://ec.europa.eu/consumers/odr
4. Legal Action: As a last resort, disputes may be resolved through courts or arbitration as described in our Terms of Service

14. ACKNOWLEDGMENTBY MAKING A PURCHASE, YOU ACKNOWLEDGE THAT:

• You have read and understood this Refund Policy
• You understand that software licenses are generally non-refundable once granted and accessed
• You agree to the terms and conditions outlined herein
• You waive any right of withdrawal or cooling-off period to the extent permitted by law once you activate the Software
• You understand that non-use of the Software is not grounds for a refund
• You accept responsibility for understanding the product before purchase
• You agree to the limited circumstances under which refunds are available

15. SUMMARY OF KEY POINTS✅ YOU MAY RECEIVE A REFUND IF:

• The Service is non-operational for more than 3 consecutive days due to our fault
• You were fraudulently charged
• You were double-charged or billed incorrectly
• We made material misrepresentations (within 14 days and under specific conditions)

❌ YOU WILL NOT RECEIVE A REFUND IF:

• You simply do not use or stop using the Software
• You changed your mind after purchasing
• You misunderstood the product features (that were clearly described)
• You experienced minor or temporary issues
• You chose the wrong subscription plan
• Your business needs changed
• You found an alternative solution
• The Software does not meet your expectations (if it functions as described)
• You do not have the technical knowledge to use it
• You failed to read the product description
• You cancel your subscription mid-period (no prorated refunds)

🔑 IMPORTANT:

• Software licenses are non-refundable once granted and activated
• Non-use is NOT grounds for refund under international copyright principles
• Refunds are LIMITED to specific circumstances outlined in this Policy
• Contact us BEFORE filing a chargeback

END OF REFUND POLICY
© 2025 Individual Entrepreneur Aleksey Anatolyevich Shatalkin. All rights reserved.